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At Air Products, we have developed a comprehensive Product Supply Package. We use the latest IT and business processes to ensure customers receive the best in logistics service.

By taking control of the forecasting and ordering process, we are able to deliver the lowest possible operational costs. This means you have more time to concentrate on your core business activities, while we take care of the logistics and your product needs.

We recognise that many of our customers require additional support tailored specifically to their needs. For this reason we have developed an option which offers a range of distribution services.

 
The Standard Product Supply Package includes the following:
48 hour customer order delivery only when unrestricted access and power is available 24 hours a day, seven days a week,
 
or
 
if appropriate, automatic delivery forecasting and supply when unrestricted access and power is available 24 hours a day, seven days a week
 
Orders and enquiries 24 hours a day, seven days a week
A delivery note detailing the quantity of product supplied
One copy of a standard delivery note/invoice provided
A statement of Product Specification will be provided
Emergency call out for all equipment owned by Air Products
The supply of safety related product information
 
Service Plus
If required, customers can select from a variety of additional services available through our Service Plus range. The extra options available are listed below.
 
Express Service
For customers who need products delivered urgently , we can accept orders by telephone or fax and deliver within 48 hours subject to product availability .
 
Purity Certificates
We can supply a Certificate of Purity/Analysis over and above the standard.
 
Telemetry
We are able to provide this service where customers require the additional comfort of
telemetry assisted data.
 
Specialised Access
For customers with one or more of the following site conditions:
Restricted delivery times at the site
Limited room for tanker access to the site
Limited availability of utilities on site

In these cases, Air Products can supply a service to suit the customer's specific needs.

 
Invoicing

We can supply tailor ed or multiple invoices if required.

In addition to these additional Service Plus options, we have created our Technical Service Plus package. This offers customers access to Air Products' specialists in the field of industrial gas technology and process.

 
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